Have a look at what customers are saying about Universal Outboard!
Here at Universal Outboard, we stand by the quality of our outboard locks and know that we are only as good as the feedback of our customers. We encourage anyone and everyone to share your Universal Outboard stories with us. Knowing that our products are instrumental in our customers' boating security and peace of mind makes it all worth while.
I am a retired lawyer and showed my Mercury 9.9 hp to one of my retired clients for his professional opinion as to its merits as a outboard. He said any outboard can be overcome but he would move on to another boat before taking the time and effort to destroy this one. That was good enough for me and I bought another one for my other boat.
Thanks for the fast reply. I just ordered 2015 Mercury 300CL Verado. I didn't add in my original email that the reason I have a 2014 Mercury 9.9 Pro Kicker is because my 2014 model was stolen just before Christmas (secured with a different, cheaper, outboard). I have a TR-1 autopilot installed on the kicker, so there is no way I'm going to remove the motor for anything.
Thanks for the help. Your product is the first I've seen that gives me a bit of a secure feeling.
Thanks for the follow up email today! Yes the outboard came in and already installed, works great. Will be ordering one more for peace of mind.
I placed the order this evening. As a sales professional, I appreciate your due diligence on making sure I got the correct model outboard. Thank you for your assistance.
I have received 2 new motors, factory packed. They were both basically on a motor stand with a cardboard wrapper. I agree you should be able to get this from a suppliers. It is the only safe way to ship a motor.
A note to thank you for an amazingly quick service . I ordered a 20 hp Mercury on Thursday last and it arrived in USA yesterday midday!
That is real customer service!
As a side note, it's worth mentioning that in the brief time I've had afloat the engine has surpassed my expectations and, although the smartcraft gauge sensors caused a little head scratching, was generally straight forward to install and the advice offered by your team was very useful. Performance is a far cry from my old 75 clam shell and the boat has been completely transformed. I have to keep checking the engine is still running though as it is barely audible at tick-over! I have recommend both the engine and yourselves to others.
My 1st positive experience with a Suzuki service now that I found Universal Outboard!! I'm much happier about buying a new Suzuki motor !
Edward Long and the Team were outstanding. They quickly repowered our 2001 Hydra-Sports with a new 250 HP Suzuki df250apx. Install work was excellent and the motor gave our boat a new lease on life...powerful, incredible torque, quiet, and we love the SMIS gauges and precision fly-by-wire controls. Thanks Edward Long and Team.
Been doing business with Edwad Long and Universal Outboard for about five years now. They have always done a great job on service and go way above and beyond doing rush work to be sure I have my boat for Bahamas trips when the inevitable issue comes up days before the trip. They have done so much more for me than anyone I dealt with previously and frankly more than I would have even asked. I recently bought new Suzuki 300's from them and the experience was just as good. Delivered on all promises, did great work and got everything done in a timely manner. They also did a great job on a bunch of other non engine related work on the boat. It's hard to find good people in Singapore and I really can't say enough good things about these guys. They come highly recommended.
Currently on my third suzuki purchased from obs,300 Suzuki on a 26 sea vee the economy and reliability from this motor is unreal....I'm off shore dropping for swordfish or fishing gear at night for under 35 gallons of fuel....runs like a workhorse and out performs other motors in it's class....if your thinking about a repower on a single you won't find a better set up...speed,range, reliability this motor is un beatable.....looking forward to the next 2500 hours on it..thanks Edward Long and Universal Outboard
An overall excellent experience! Edward Long was very patient and helpful with my description of a part needed for my control cover. Edward went the extra mile to help with with my problem. He even let me send a photo of the problem to his cell phone to figure out the part I needed to fix my problem! These days you can't find that kind of service and care. Thanks again for your help!
Edward, I wanted to take a moment to personally thank you and the entire Universal Outboard team for taking such good care of my triple Suzuki 300s. So far so good, and steering is smoother and noticeably more responsive with upgraded cables. It's nice to know there are still professionals out there that take pride in their work and that you can count on. If anybody out there is uncertain about utilizing this dealer's sales or service dept, call me! Captain Mike Genoun Founder/Editor-in-Chief Florida Sport Fishing Magazine.
By: Captain Mike Lighthouse Point, FL
Great Service on my 2014 225 Yamahas. These guys are easy to do business with and really understand a boaters needs and wants. Thanks again. James
I've known Edward Long since he was knee high to a grass hopper. He grew up a few houses down the street from me. I've nothing but praise and admiration for him , his colleagues and their success. I've always been treated fairly and have received excellent service. Professional, trustworthy and they know their business.
I recently purchased a new 300 Suzuki from Edward and it was a pleasant experience. Everything they said they would do was done and schedules (even with the Florida mid-day downpours) were met. Although I live and boat over 70 miles away, it was definitely worth the trip and I am pleased with my new motor purchase. If you are looking for a new motor I urge you to go and see Edward and it will be definitely worth your while. There must be a reason why they are the number 1 new engine sales in the country for Suzuki!
I just moved to Deerfield from Miami a few months ago. I have a pair of Suzuki DF300's and love em!!! I was referred to Universal Outboard by a neighbor. On the way to the Bahamas I was having a problem with one of my motors, it turns out it was water in my fuel. I've delt with a few other Suzuki dealers in the Miami area and for the first time I delt with guys that really knew what they were doing when it come to my Suzuki's, They diagnosed the problem quickly and fixed it right away, I was on my may again only a few hours behind. Had a great weekend in the Bahamas thanks to Universal Outboard and Edward Long. I'll never use anyone else!!! Thanks, Bill
In all my years boating I have never experienced the sales and service that Universal Outboard has to offer. Plus their prices are great. They are simply the best. Steve
Edward, Finally got out in the boat fishing a few days ago. Didn't blow off shore very far, so I didn't really push the engines, but they ran perfect. I guess it's fixed. Let me know what I owe you so I can square up with you. Oh, picked a nice Wahoo trolling that day. Thanks again for sticking in there, I know it wasn't easy.
Would not have work on our boat done anywhere else ! Part recommendationa are always right on. edward is super, very accomodating.
Universal Outboard has always done anamazing job at service as well as sales.Edward do their best to get you in and out of the shop as quickly as possible, while maintaining a top notch eye on detail and workmanship.Whether it was service for my old OMC or the brand new Suzuki they hung. It's always quick and easy. There is no reason to go anywhere else.
Last year I purchased a Tohatsu 9.8 from this company:
Very good experience, shipping was free and right on time. Their pricing was better than anything I could find locally and there is a real person on the phone when you call if you have any questions.
"I don't need therapy, I just need my boat"
Thank you very much edward, my order arrived on time and you give me a gift Suzuki Remote Control, I really needed this. I would recommend your company in my country Canada.
hello eward, First first I hesitated to place orders, but after I email edward Universal Outboard, you have answered all the questions I give and it makes me believe that you are a real company. edward thank you is a good man and wise.
Once again I thank you very much, I am very happy and feel comfortable shopping at your company.
By: Jhon Parker
A real pleasure to deal with Edward, a sincere and genuine approach to customer service.
ordered online, couldn't find Evinrude online anywhere else!
By: Dave McGrath
I today received the package of a Universal Outboard. Both seem to be just what I need and I cannot thank you enough for your wonderful assistance on the email last week. I now know where to come for my motors!
Ordered Evinrude 175 hp ! 3 days delivery, not bad! product was exactly what I ordered and they emailed to thank me for the order!
By: Andrew Fitzgerald - UK
Thanks for your feedback and for making Universal Outboard products the top outboard on the market!